Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information that is automatically collected when you use the Platform. The types of information we collect include:

A. Information You Provide

• Account Information: When you create an account, we collect details such as your name, email address, phone number, and password.
• Order Information: If you make a purchase, we collect payment details (e.g., credit card information), billing address, shipping address, and order history.
• Communication: When you contact us via email, WhatsApp, or other channels, we may retain your messages and any information you provide during those interactions.
• Feedback and Surveys: If you participate in surveys, reviews, or feedback forms, we may collect your responses and opinions.

B. Automatically Collected Information

• Device Information: We collect data about the device you use to access the Platform, including IP address, browser type, operating system, and device identifiers.
• Usage Data: We track how you interact with the Platform, such as pages visited, products viewed, time spent on the Platform, and features used.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze trends, and remember preferences. You can manage cookie settings through your browser, but disabling cookies may affect your ability to use certain features.

C. Third-Party Information

We may receive information about you from third-party sources, such as:

• Payment processors for transaction verification.
• Social media platforms if you log in or connect your account.
• Marketing partners or analytics providers for targeted advertising and insights.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Process orders, deliver products, and manage subscriptions.
• To Improve the Platform: Analyze usage patterns, troubleshoot issues, and enhance functionality.
• To Communicate: Send order confirmations, updates, promotional offers, and respond to inquiries.
• To Personalize Your Experience: Offer tailored recommendations, content, and services based on your preferences and behavior.
• For Legal Compliance: Comply with applicable laws, regulations, and legal requests.
• For Security: Detect, prevent, and address fraud, unauthorized access, or other harmful activities.

3. Sharing of Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We engage trusted third-party vendors to perform services on our behalf, such as payment processing, shipping, marketing, and customer support. These vendors are obligated to maintain confidentiality and use your data only for the purposes specified by us.
• Legal Requirements: We may disclose your information to comply with legal obligations, enforce our Terms of Use, or protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any changes in ownership or use of your data.
• With Your Consent: We may share your information with third parties if you explicitly authorize us to do so.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and restricted access to authorized personnel.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for safeguarding your account credentials and notifying us immediately of any unauthorized access.

5. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example:

• Order and transaction records are retained for accounting and dispute resolution purposes.
• Account information is retained until you request deletion or deactivate your account.
• Usage data may be anonymized and retained for analytical purposes.

6. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws. These rights include:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to exceptions (e.g., legal obligations).
• Opt-Out: Opt out of receiving promotional communications or withdraw consent for specific uses of your data.
• Data Portability: Request a transfer of your data to another service provider.

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.

7. Children’s Privacy

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

8. International Users

The Platform is operated from India, and your information may be transferred to, stored in, or processed in India or other countries where Grep9 Solutions or its service providers maintain facilities. By using the Platform, you consent to the transfer of your data to jurisdictions that may have different data protection laws than your country of residence.

9. Third-Party Links and Services

The Platform may contain links to third-party websites, applications, or services that are not owned or controlled by Grep9 Solutions. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Platform. We will notify you of material changes via email or a prominent notice on the Platform. Your continued use of the Platform after changes are made constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Grep9 Solutions
Address: Malad West, Mumbai 400064
Contact: +91 8879311120
Email: contact@grep9.com

For additional inquiries, you can also reach out to us via our WhatsApp channel, which is managed by our dedicated customer support team.